The CCS Companies

  • Hospital Liaison - ClaimAssist -- Carbondale, IL

    Job Locations US-IL-Carbondale
    Job ID
    # of Openings
  • Overview

    The Hospital Liaison will be responsible for coordinating patient information, transferring files, transmitting medical bills and medical records, processing mail, assisting in payment inquiries and acting as the primary communicator between the client hospital and ClaimAssist while maintaining the highest level of efficiency and confidentiality. 


    This position is based in Carbondale, IL.



    • Coordinating Patient Information from Client Hospital to ClaimAssist in Norwood, MA
    • Transferring Files to Claim Assist, Norwood, MA.
    • Transmitting Medical Bills to Claim Assist, Norwood, MA.
    • Transmitting Medical Records to Claim Assist, Norwood, MA.
    • Processing Mail.
    • Assisting in Payment Inquiries and acting as the primary communicator between the client hospital and ClaimAssist.
    • Pull all medical records and EOB's and scan into our system
    • Gather mail, correspondence, letters, etc.
    • Assist staff with other special requests (i.e. obtaining UB's, itemized bills, etc.)
    • Other duties as requested by manager
    • Requires analytical, communication and technical skills normally acquired through a high school level of education development
    • A year or more technical training or related experience in hospital claim submission requirements is a plus Demonstrated knowledge of HIPPA requirements, general claims processing components, basic claim coding and submission practices, as well as major payer processing requirements as usually attained in 1-3 yrs related job experience
    • Competency with computers as well as Word Processing, Spreadsheets and email applications required for routine reporting and communications
    • Intermediate internet experience to research claim issues and access payer websites
    • Primary communications to involve our business partner and other departmental staff
    • Must demonstrate excellent customer service and interpersonal skills, including verbal and written communication
    • Must be self-motivated and able to work independently and resolve routine problems with little supervision 
    • Other general office duties as required by the department or client hospital.


    • Knowledge of hospital billing and claims processing EOB’s IB’s UB’s etc
    • Knowledge of accounts receivable.
    • Work in a fast paced environment.
    • Customer Service Experience.
    • Basic keyboarding.
    • Commitment to accuracy.
    • Excellent communication skills.
    • Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change



    • High School Diploma or Equivalent Required.
    • Associates Degree Preferred. 




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