The CCS Companies

  • Manual Dialer - Part Time

    Job Locations US-NH-Salem
    Job ID
    2018-2470
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    Under daily supervision manually dial accounts that correspond to a certain client. Responsible for the daily calling of accounts as instructed. Candidate will copy/paste phone numbers from one system to another and click a mouse to dial the number. Upon connection, if party comes on the line will recite a short script and transfer call.

    Responsibilities

    • Maintain a professional and customer friendly manner.
    • Communicate in writing and verbally (in person/or via phone) with supervisors and managers.
    • Comprehend and execute verbal and written directions from the supervisors and managers.
    • Upon hiring and periodically thereafter as determined by management, undertake appropriate training and certification in practices and procedures relating to confidentiality of personal, financial and health-related information as required under various Federal laws (Fair Debt Collection Practices Act, Fair Credit Reporting Act, Gramm-Leach-Bliley Act, Health Insurance Portability and Accountability Act, etc) and any state or local laws governing confidentiality and privacy.
    • Frequently read and interpret information in written form and from a computer monitor regarding clients, debtors, policy and procedure, laws, and company memos.
    • Participate in various problem solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, basic math, independent thinking, organization, prioritizing, planning and delegating.
    • Operate various equipment and systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
    • Demonstrate respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
    • Promotes effective working relations and works effectively both as part of the department team and cross functionally with other departments to contribute to the achievement of department/company goals and objectives.
    • Maintains work areas and equipment in conditions as required by department standards. Operates assigned equipment and performs all activities in a safe manner.
    • Performs other tasks as may be assigned.

    Qualifications

    • Prefer one or more years of general clerical experience, especially in a service industry.
    • Strong interpersonal and verbal communications skills.
    • Basic math and written communication skills.
    • Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change

     

    EDUCATION REQUIREMENTS:

    • High School diploma (GED acceptable) or equivalent work experience

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed