The CCS Companies

  • Manual Dialer - Part Time

    Job Locations US-NH-Salem
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Under daily supervision manually dial accounts that correspond to a certain client. Responsible for the daily calling of accounts as instructed. Candidate will copy/paste phone numbers from one system to another and click a mouse to dial the number. Upon connection, if party comes on the line will recite a short script and transfer call.


    • Maintain a professional and customer friendly manner.
    • Communicate in writing and verbally (in person/or via phone) with supervisors and managers.
    • Comprehend and execute verbal and written directions from the supervisors and managers.
    • Upon hiring and periodically thereafter as determined by management, undertake appropriate training and certification in practices and procedures relating to confidentiality of personal, financial and health-related information as required under various Federal laws (Fair Debt Collection Practices Act, Fair Credit Reporting Act, Gramm-Leach-Bliley Act, Health Insurance Portability and Accountability Act, etc) and any state or local laws governing confidentiality and privacy.
    • Frequently read and interpret information in written form and from a computer monitor regarding clients, debtors, policy and procedure, laws, and company memos.
    • Participate in various problem solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, basic math, independent thinking, organization, prioritizing, planning and delegating.
    • Operate various equipment and systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
    • Demonstrate respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
    • Promotes effective working relations and works effectively both as part of the department team and cross functionally with other departments to contribute to the achievement of department/company goals and objectives.
    • Maintains work areas and equipment in conditions as required by department standards. Operates assigned equipment and performs all activities in a safe manner.
    • Performs other tasks as may be assigned.


    • Prefer one or more years of general clerical experience, especially in a service industry.
    • Strong interpersonal and verbal communications skills.
    • Basic math and written communication skills.
    • Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change



    • High School diploma (GED acceptable) or equivalent work experience


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