The CCS Companies

  • Arbitration Support Representative

    Job Locations US-NH-Portsmouth
    Job ID
    # of Openings
  • Overview

    The CCS Companies, a Business Process Outsourcing leader with over 50 years of industry experience is looking for a talented Arbitration Support Representative to join its dynamic team of Arbitration and Subrogation professionals in Portsmouth, NH.


    Arbitration Support Representatives create accident scene diagrams, upload files to Arbitration Forums, review and forward emails to Arbitration Representatives regarding pending cases, and call insurance carriers to confirm payment of Arbitration awards.


    • Enter and work daily mail from Carriers, Clients and Arbitration Forums.
    • Call Carriers for payment status on arbitration awards.
    • Design scene diagrams for accident supports on arbitration filings.
    • Perform general clerical duties such as filing, faxing, typing, etc.
    • Communicate in writing and verbally (in person and/or via phone) with supervisors, managers, co-workers and clients.
    • Comprehend and execute verbal and written directions from supervisors and managers.
    • Frequently read and interpret information in written form and from a computer monitor regarding clients, debtors, policy and procedure, FDCPA laws, and company memos.
    • Participate in various problem solving and decision-making activities requiring skills such as listening, speaking, reading, writing, basic math and independent thinking.
    • Take on additional responsibilities as time allows.
    • E-file contentions.


    • Previous clerical skills preferred.
    • Moderate typing skills of 40 WPM preferred.
    • Strong interpersonal and verbal communication skills.
    • Dependability and attention to detail.
    • Confidentiality.
    • Computer skills to include knowledge of Word and Excel
    • Ability to be receptive to feedback, willing to learn.
    • Ability to be receptive and responsive to change and to embrace continuous improvement.
    • High School Diploma or equivalent required


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