General responsibilities for the Payment Processing Specialist include maintaining the Client Trust accounts by posting debtor payments daily in the system database.
Opening and sorting mail (debtor payment receipts) and preparing check and stubs for processing.
Research, and or assign to be researched, checks that originally cannot be identified due to the lack of a debtor account number. Search nine FACS directories and two CCS directories to locate the debtor file.
Manually post to the system payment receipts that are not processed electronically. Work the bank error logs and post rejected payments.
Act as a backup for two or more functions in the Payment Processing Department including credit/debit card payment processing, process payment logs, process charge back and disputed charges.
Record returned checks on a revolving schedule.
Reconciling accounts by settling errors, and overpayments.
Additional tasks as assigned
Excellent data entry skills, accuracy, and attention to detail.
Prior payment and credit/debit processing experience in a high volume transaction environment.
Prior experience with Microsoft Excel and Word or equivalent.
Excellent verbal and written communication skill.
Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change.