The CCS Companies

Customer Service Agent - Bilingual

US-NH-Salem
Job ID
2017-2143
# of Openings
1
Category
Customer Service/Support

Overview

As a Customer Service Agent (CSA), you will be responsible for making payment arrangements and/or responding to routine consumer questions (calls) on behalf of our clients.  We provide complete training and user-friendly scripts to guide you through each telephone contact.  To be successful, you will need to maintain a customer service demeanor at all times.  You will be thoroughly trained to negotiate the best possible payment arrangements and/or provide direction to help resolve consumer disputes.

 

Responsibilities

  • Ability to converse fluently in both English and Spanish
  • High School Diploma or equivalent
  • Call Center experience preferred, but not required.  We will train you
  • Customer Service experience a plus, but not required
  • Strong communication skills, friendly and professional demeanor
  • Ability to build rapport with consumers
  • Basic computer skills
  • Must be able to multi-task
  • Reliable Transportation

Qualifications

Benefits:

  • A highly competitive wage and bonus program.  Bonuses paid bi-weekly
  • Generous Paid Time Off
  • Excellent medical and dental coverage
  • Short and long-term disability insurance
  • 401(k) plan with employer contributions
  • Paid training and tuition reimbursement
  • Employee referral program
  • Great culture, game room, etc.

To apply, please go to ccscareers.com or call 888.888.0087

Come Build a Great Career with Us.  

Diversity candidates are strongly encouraged to apply

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